Yes, absolutely! We are a fully licensed online pharmacy and authorized to sell prescription medications. Our license number is: TS/MDL/2019-47454.
What are our work hours?
Our office is functional from 9AM to 9PM everyday of the week. You can call us at 062 62 62 89 62 any day during the office hours.
Where are we located?
We are based out of Hyderabad and our office address is:
C/o : Bijana Healthcare Pvt ltd, 5th floor, Unit 401,
Alluri Trade Center, Bhagyanagar Colony,
KPHB, Hyderabad, 500072
How safe is your payment system?
We are aligned with other online payment sites like payTM, Mobikwik, Google Pay. We use CCAvenue payment gateway to process direct card payments at our website which is a trusted and highly secure gateway to process your payments and Debit or Credit card payments with delivery boys availble at delivery site. Your information is absolutely safe!
How is it better to buy my medicines at CareNSave?
CareNSave is definitely the right choice for you to buy your prescribed medicines as we provide the best offers and ensure that you get quality products and service. We aim to provide affordable health care to everyone.
What are the delivery charges?
We offer free home delivery within Hyderabad city for every order that is above Rs 200 in value. Any order of value below Rs 200 will incur a minimum delivery charge of Rs 30. Outside Hyderabad city charges for delivery are at a minimum of Rs 50 for orders below Rs 500 and it is free for orders above it.
Why do I need to upload the prescription for my everyday medicines?
The prescription needs to be uploaded for all medications prescribed by a Qualified Medical Licensed practitioner (DOCTOR) as per the appendix to the Drugs and Cosmetics rules 1945 to prevent misuse of medicines in the community.
What happens if the brand and dosage of drugs I am looking for is not available with you?
We will try to procure the right medication for you and our agents will keep you informed on how long it will be till you will get the medications.
In case the medications are not available in the brand and dosage that you require we will not suggest any alternative drug unless suggested by a Qualified specialist Licensed practitioner (DOCTOR).
However, alternatives for the OTC drugs that do not require a prescription can be provided.
What is the quality of the medicines that you provide?
We are very stringent with regards to the medications that we procure and ensure that they are only from well established brands. Any product that is near to the expiration date by 3 months is not sent for delivery the customers.
Can I contact the pharmacist associated with you?
Yes, you can contact our registered pharamcist anytime to clarify your concerns regarding prescribed drugs,contact mobile number is 7993456397.
Do you accept insurance card payments for medicines covered by Insurance?
We cannot process cashless transactions for medications but we would be able to provide you with invoice details so that you are able to process any claims.
Do you provide medicines under the government schemes of health care with discounted rates?
These medicines will be available at governament hospitals pharmcies free of cost.
How many prescriptions can we upload for a single account?
As of now you can upload up to 4 prescriptions to the account in the mobile app and one prescription at the website, but we are working on increasing the number and we will notify about the same in the website.
What happens if I cannot find my medicines in your website?
We are constantly expanding the list of medicines that we offer. However, if you do not find the specific medicine that you are looking for then you can contact us at our customer service number 062 62 62 89 62 and we will try to procure the same for you.
What happens if after processing the payment, I do not receive all the products that I ordered for?
In case we are unable to deliver all the products to you then the difference amount will be calculated and applied to your CNS wallet. You can use the balance to pay for your next order or you can transfer the amount back to your bank account.
What is your delivery period?
We deliver your order to you within 24 hours if you are within the Hyderabad city and it takes about 2-3 business days to deliver orders outside the city.
How will you ship my order?
As of now we are associated with ECOM express to delivery your orders outside Hyderabad city. We are working on establishing contacts with other courier service providers to cover all locations within the country.
What if I want to cancel my order?
In case, due to some reason you wish to cancel the order that you have placed with us, you can do so by simply calling or contacting our customer service team at 062 62 62 89 62 or emailing us at firstname.lastname@example.org.
You will not be assessed any charges for the cancellation.
Why am I not being allowed to place a bigger order for anxiolytic or hypnotic drugs?
We are very cautious about making these groups of drugs available to our customers due to the high risk it involves. We are not allowed to place an order which is more than the prescribed amount.
What if I was charged more than what is actually due on my purchase?
Incase the amount that you were charged is more than what is due on your purchase or if the discount offer that you were eligible for was not correctly applied we will reverse the difference amount right back to your account.
Incase the purchase was made using the cash or the CNS wallet cash back points then the difference amount will be added back to your CNS wallet which you can later use to make purchases.
What are your Shipping and Delivery Policies?
All orders shall be deemed final in this agreement, irrespective of the mode of payment and delivery opted by the User irrespective of the User’s delivery location as soon as sale invoice is raised. The User will have a choice to pick the most appropriate installment and conveyance mode from among the alternatives given on the Website. When a deal receipt is raised and if the User so demands, CareNSave will, in the interest of the User, dispatch the Products to the conveyance area by a messenger or some other method of conveyance of its decision, except if picked generally by the User. CareNSave will try to send/convey the Products inside 24 to 72 hours of putting in the request. Notwithstanding, if there should arise an occurrence of any postponement in transportation and conveyance, CareNSave expect no obligation at all in regards to the decay of the patient's wellbeing. Client permits CareNSave to convey the request inside a sensible time, despite any courses of events submitted via CareNSave at the season of the situation/acknowledgment of request. For prompt and earnest needs, including those for crises or hazardous circumstances, and for the circumstances where the degree of time taken to convey the Products to the patient is basic and, subsequently, must be limited, the User/quiet is unequivocally exhorted and asked to buy the Products from the adjacent retail physicists. Crisis conveyances might be accessible yet can't be ensured. Thusly, on the off chance that User needs any Product promptly or earnestly, CareNSave firmly prescribes setting off to an adjacent retail drug store to buy it as opposed to requesting it through the Web
What is your Refund Policy?
At CareNSave.com, we issue a full refund based on the below criteria.
Full Refund Possible If:
You received a defective item;
The ordered item(s) is lost or damaged during transit;
The ordered item(s) is past its expiry date.
Please Note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by CareNSave Wallet, credit should be available within 24 hours.
How do I request for a Refund?
To request a refund, email us your order details, mentioning the reason why you’re requesting a refund.
Call our customer care at 62 62 62 89 62 for any questions or Mail us at email@example.com
What is your return Policy?
If you receive an incomplete order, damaged or incorrect product(s), please notify CareNSave Customer Support immediately or within 7 working days of receiving the products
How do I cancel my order?
If you wish to cancel your order, you can send an email request to firstname.lastname@example.org. Please note that in case your order has already been charged or delivered, we cannot cancel it.